Extenal Fire Drill by Pattaya Fire Brigade

Simulate fire scene in our resort!

A real fire scene in a VDO clip

Fire professional instructor from Pattaya Fire Brigade

Classroom training in the morning

Happy Memory from our beloved Devalk family!!!

Emotional Connections beyond boundary!!!

During 7 -21 July, 2007 - All associates at Sheraton Pattaya Resort have found a great bond and connections with our lovely guests from Holland - Jacqueline, Geert, Luois and Levi.

Here are the lovely photos and messages from our best friends - The Devalk's.


(Photo: Geert with all associates at Elements/ Royal Thai Dinner)

Part of the letter from Jacqueline dated (23 July 2007):

Dear Jitsak,

How nice to hear from you so soon! We had a very good trip back home, we felt sorry to leave Pattaya, this was one of our nicest holidays ever. And we will come back for sure, because I made an agreement with one of your employees to run the Marathon……so I have to start seriously training for that!

Our last day in Pattaya was a little bit sad, we did have the feeling that the people from the hotel also were sad and that made it very special, normally the crew of an hotel is friendly but your people were like family!

On our way back to the airport the children were crying, Geert had a very special feeling with one of the boys on the beach from the security (Lick)

Once again I would like to tell you that we appreciate the way in witch you treated us.

Specially I would like to thank you again for the way you all took care while I was having the food poisoning and in the hospital.

I hope you will say hello to everybody and also tell them that we really miss you all, I just made some tea, like Wiwat made for me while I wasn’t feeling to well, just to have the good feeling back!

I also hope that kitty feels better now (she knows….)please give her my love.

I wish you all the best and hope to see you next year!

Lieve groeten uit Holland

Jacqueline Gaus



(Photo: Jacqueline, Levi, Cat and Louis at Elements/ Royal Thai Dinner)

F&B Connections " Care for Community"

We are F&B Team.......We Make the Different!


Sunday 15 July, 2007 F&B team visit Mercy Center and Host each children a Happy Meal.
This project was came up by our F&B Big Mama " P'Ann" ,she lead the idea of visiting these children and collect the fund herself from all associate and end up with total fund of THB 5,XXX.

All the children are praying and thanking for a Wonderful meals & Toy!

Practicing to be a Future MOM!



After this successful project, we commit to continue this care for community project so.. watch out next F&B Care for Community project!

Pattaya Marathon 2007

Nothing out of reach!

Finally, we could get 10 km marathon gold medals!

Khun David was the first one from Sheraton Pattaya who reached the ending point.

Lost in the crowd!

Help promoting our Brand!

Taken at 4:30 am

Sheraton Pattaya representatives for Pattaya Marathon 2007. Taken at 4:20 am on Sunday 15th July 2007.

Little Chefs at SPR

Awani with her cookies and nice balloons from Chef Seng.

Done. I am proud to present my cookies.

Our pastry expert, Chef Seng.

Awani is decorating her cookies too.

Chelsea is decorating her cookies.

Hi! My name Chelsea Dawes (front). My name is Awai Cuddon (back). We are friends. We will make cookies for you.

"BWCB on the Beach" on Sheraton Global Newsletter - June 2007

We Belong @ Sheraton Pattaya Resort goes beyond the Globe!

We are very proud to see our "BWCB on the Beach" story been featured on the latast Sheraton Belong Newsletter June 2007.

Once again, thank you for every family members at Sheraton Pattaya Resort for making this wonderful project happened and really make us feel truly belong.

Below are the quote from the Newsletter;

Service Culture Training Building Extraordinary, Warm, and Ultimately, Unforgettable Service

Sheraton Pattaya Celebrates “Warm, Cormforting, Connections” with Their Branded Property Newsletter

The Sheraton Pattaya Resort in Thailand has done a terrific job of branding their internal associate communications and has brought the service culture to life in their stories and activities. This is just another wonderful example of the great things that are happening in our properties around the globe that bring Sheraton’s core values to life. Congratulations to General Manager David Cuddon, Jitsak Lim-Pakornkul and the team from the Sheraton Pattaya resort for initiating this great way to bring training out of the ‘classroom’ and begin creating and celebrating branded experiences.

Shining Stars of June 2007

Honesty Award - Shining Star of June 2007

“Khun Lampang Sutisom / Room Attendant ”







Khun Lampang checked mini bar status in room 536 in which Mr Maes Dirk already checked out. She found money on the coffee table value Baht 1,220. Then, she called HK office and brought the money to the office without any hesitation. Khun Ratchadaporn contacted the guest to return him the money. Finally, it was found that Mr Dirk left that money with a reason that he was very appreciated with the excellence housekeeping service i.e cleanliness during his stay. He was also pleased with the associate’ s honesty which he has never experienced before.



วันที่ 7/06/2007 คุณลำปางได้เข้าไปเช็คมินิบาร์ ห้อง 536 ซึ่ง Mr.Maes Dirk ได้ C/O ไปแล้ว คุณลำปางได้พบเงินจำนวน 1,220 บาท วางอยู่บนโต๊ะเครื่องทำกาแฟ จึงได้โทรแจ้ง Office H/K ทันทีโดยมิได้ลังเลหรือคิดอยากได้เงินจำนวนนั้นเลย หลังจากนั้น K.Ratchadaporn ได้ทำการติดต่อกับแขกเพื่อส่งเงินคืน แต่ปรากฏว่าเงินจำนวนนั้นเป็นทิป ที่ Mr.Maes Dirk ตั้งใจให้ Maid ผู้นั้นเพื่อเป็นรางวัลสำหรับการบริการและการทำความสะอาดห้องที่ดีเยี่ยมในช่วงเวลาที่แขกพักอยู่ เหตุการณ์นี้ทำให้แขกรู้สึกประทับใจเป็นอย่างมากในความซื่ออสัตย์ของพนักงาน ซึ่งแขกบอกว่าไม่เคยพบพนักงานที่มีความซื่อสัตย์เช่นนี้มาก่อน








Care for Business/ Shining Star of June 2007
“Khun Nampol Jityoung / Junior Pool Supervisor”






Khun Nampol had been assigned to take care of swimming pool and a lot of things in swimming pool was defected such as tables, sun lounges and umbrellas. Then Khun Nampol contacted to Engineering but unfortunately Engineering Department quite busy at the moment. Therefore Khun Nampol volunteered to do it by himself because he would like to give the best service to our guests. So I like to nominate Khun Nampol for “Care for Business”


คุณนำพลได้รับมอบหมายให้ดูแลความเป็นระเบียบเรียบร้อยของสระน้ำ และคุณนำพลได้สังเกตุว่ามีอุปกรณ์ต่างๆ ที่ใช้ในบริเวณสระน้ำเริ่มชำรุด และต้องการการซ่อมแซม ขณะเดียวกันได้ประสานไปทางแผนกช่าง แต่ทางแผนกช่างยังมีรายการที่ต้องทำอีกมาก คุณนำพลก็เลยอาสาที่จะช่วยแผนกช่างโดยการซ่อมแซมอุปกรณ์ต่างๆ ด้วยตัวเอง เช่น ทาสีโต๊ะ ซ่อมเตียงนอนสระน้ำ และซ่อมร่มสระน้ำ โดยจุดประสงค์ของคุณนำพลคือ ต้องการให้ลูกค้าที่มาใช้บริการ ได้รับความสะดวกสบายมากที่สุด เพราะฉะนั้นขอเสนอชื่อคุณ นำพล ในการ Care For Business





Care for Guests - Shining Star of June 2007


“Khun Taweesak / ESC Security Guard”






Khun Taweesak, a security guard at the beach, was complimented twice by our guests K.Woraphong Phoomborplub and Ms Chantana Chia for his friendliness, well manner and good attitude to customers.




คุณทวีศักดิ์ได้รับการชมเชยจากแขกถึง 2 ครั้ง ครั้งแรกจากคุณ วรพงษ์ พุ่มบ่อพลับ และ จากแขกท่านที่สอง Ms Chantana Chia แขกได้กล่าวชมเชยว่าคุณทวีศักดิ์มีมิตรไมตรีที่ดี มีสัมมาคารวะ มีทัศนคติที่ดีเยี่ยมในการที่จะบริการแขก

Care for Associates - Shining Star of June 2007

“Khun Phawarisa Pawanja / IT Manager"

Case 1: Khun Phawarisa took care of Khun Wilaiporn who had a serious motorbike accident for over a week by taking her to check up her health at the hospital everyday until Khun Wilaiporn was recovery.

Case 2: Khun Uwa caught a first bus in the early morning to Bangkok in order to bring Khun Ratchaporn a new laptop for his important presentation. After finishing, Khun Uwa had to catch the bus from Bangkok to Pattaya in the same day.

(Posted by Jitsak Lim-Pakornkul)